Cass (who surveys and designs) really knows what she is doing. She grasped what was wanted well and came up with several designs. When we'd selected one as the basic design, she again provided different iterations to get to a final design. She provided 'wise counsel' on matters of kitchen design which was a great help.
She was also good at communication, keeping us in touch regularly to make sure that fitting, painting etc tied in with building work on a schedule.
When problems arose (desired fitter unavailable or whatever), solutions were quickly found without it being a drama.
She was somewhat let down by the appliances provider who did not do what they said they would do (and who struggled to get the relevant cooker with only a couple of months notice... watch out for that one... get your stuff ordered early).
I'd recommend for use.