QS Supplies
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Dự án

Starting Trading since 1990, QS Supplies offers designer bathrooms, bathroom furniture, shower enclosures, taps and showers

Địa chỉ
72 Forest Road
LE5 0DG Leicster
Anh Quốc
+44-1162510051 www.qssupplies.co.uk

Đánh giá

hơn 5 năm cách đây
Thời gian dự kiến: Tháng 5 2015
If I could give them 0 stars I would. Given dates for delivery, products didn't arrive. It took me to call them to find out that deliveries were delayed by 3 weeks. No communication, no apology, no care for the disruption caused. When I asked for answers and an explanation the man on the phone just went silent and didn't say anything. The call centre is loud, you can hear all the background noise and it is near impossible to understand what they are saying, when they do actually talk. and the only response is "Yes I understand mam". Not helpful. EDITTED: The 3 week delay ended up being another 2 weeks, again no communication unless I called them and no apology. It is now 1 month later and items that I received damaged I reported to them within 14 days (because they don't have a fair policy of 30 days returns) but you aren't told the details of where and how to return items, so although I have listed that items are damaged and need to be returned, no one has contacted me in 10 days to let me know the next steps (which they say they will do within 48 hours). This is therefore preventing me from getting a refund and I am left with damaged goods. Possibly the worst customer service I have ever experienced.
4 tháng cách đây
I found the exact product that I was looking for (Ideal Standard bath tap) at a great price - much less than competitors. The tap was delivered very promptly. Very good all round service.
7 tháng cách đây
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